FREQUENTLY ASKED QUESTIONS

The story behind CUERI?

Inspired by the quiet brilliance of Madame Marie Curie, the only person ever awarded Nobel Prizes in both Physics and Chemistry, our name honors her relentless pursuit of truth. Her legacy of precision and wonder shapes our own philosophy: evidence-led, meticulously crafted, unapologetically curious.

“Curie” felt destined, yet the digital world had already claimed it. So we reimagined it, preserving her essence, refining it into something distinctly our own.

Thus, CUERI was born. A name that carries her spirit, yet speaks in a modern, singular voice, graceful, intelligent, and quietly powerful.
Why Don't You Offer COD?

While Cash on Delivery may appear effortless, experience tells another story, missed deliveries, limited courier attempts, and journeys that end before they begin.

At CUERI, every formula is crafted in small, meticulously controlled batches. Once a product leaves our lab, it can never return, even unopened to ensure absolute purity and integrity.

COD suits the mass-produced. But for creations made with such precision and care, it is neither sustainable nor responsible. Our commitment to quality extends beyond formulation, it guides every step that follows.
How can I learn more about a product?

Each CUERI creation is accompanied by detailed notes — from ingredients and benefits to rituals of use and care. For a more personal touch, our team is always here to assist you. Simply reach out at info@cueri.in
What is patch testing? Do I need to patch test?

Every complexion is unique. A simple patch test helps ensure harmony before a new ritual begins.

Apply a small amount behind the ear or along the inner forearm, and wait 24–48 hours.

If the skin remains calm and comfortable, your ritual may continue with confidence.
What is the shelf life of your products?

At CUERI, every formula is crafted with high-performance actives, designed to deliver peak potency.

Some creations naturally have a shorter life, a reflection of their purity and power.

For precise expiry details, please refer to the individual product page or packaging.
Where all can you purchase CUERI products?

The complete CUERI collection is available exclusively at cueri.in, our official home.

For enquiries, our team is always within reach through Instagram, Facebook, or email.

At times, we share select previews and limited releases with our community there, a quiet privilege for those who follow closely.
Do you ship worldwide?

For now, CUERI ships exclusively within India where our formulations are born, tested, and perfected for its unique climate and pollution challenges.

Should we identify a creation that thrives across borders, we’ll make it available internationally.
What if I need to cancel my order?

Please refer to CUERI Return Policy

Can't find what you're looking for?

We’re here to help. Simply write to us, and a member of our Customer Care team will respond with the attention your enquiry deserves.

If your message concerns an order, please include your order number for a smoother experience. Please email us at info@cueri.in