Shipping Policy

Last Updated: 8th January 2026

At CUERI, we are committed to ensuring that your order reaches you safely, reliably, and with care. This Shipping Policy outlines how orders placed on https://www.cueri.in are processed, dispatched, and delivered.

1. ORDER PROCESSING & DISPATCH

We aim to process and dispatch all confirmed orders within two (2) working days.

Please note that processing times may be longer during:

  • High-demand periods

  • Special promotions or sales

  • Product launches or pre-orders

Orders are dispatched through trusted logistics partners to ensure secure and timely delivery across India.

2. DELIVERY TIMELINES

Delivery timelines may vary based on your location and courier partner. While we strive to meet estimated delivery windows, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Transport or logistical disruptions

  • Regulatory or regional restrictions

Such delays do not constitute grounds for cancellation or refund.

3. DELIVERY & ACCEPTANCE

Please ensure that someone is available at the delivery address to receive the shipment. In many cases, the courier partner may require a signature or delivery confirmation.

If the package is accepted and signed for by you or any person at the delivery address, it will be considered successfully delivered.

Once delivery is confirmed, CUERI cannot be held responsible for loss, theft, damage, or misplacement of the package.

4. FAILED DELIVERIES & RETURNED SHIPMENTS

If a shipment is returned to us due to:

  • Incorrect or incomplete address details

  • Incorrect or unreachable contact number

  • Repeated failed delivery attempts

A refund will be processed only after the product is received back by us. Shipping, logistics, and handling charges will be deducted from the refundable amount.

5. DAMAGED OR MISSING ITEMS

If you notice any damage to the package or missing products upon delivery, please notify us on the same day of delivery.

To report an issue, email info@cueri.in with:

  • Your Order Number

  • A brief description of the issue

  • Clear photos of the outer packaging and the product

Delayed reporting may affect our ability to investigate and resolve the issue with our logistics partners.

6. ORDER TRACKING

All orders include shipment tracking. Tracking details are shared via email once the order is dispatched.

Please ensure that your email address is entered correctly at checkout to receive updates automatically. If you do not receive tracking information, contact us at info@cueri.in with your Order Number.

7. PAYMENT & DELIVERY METHOD

CUERI ships orders across India using reliable logistics partners.

We offer the following payment and delivery options:

  • Prepaid Orders
    Orders paid in advance via UPI, credit cards, debit cards, net banking, or other available digital payment methods are shipped under standard delivery with free shipping.

  • Cash on Delivery (COD)
    CUERI offers Cash-on-Delivery on eligible orders. A COD handling charge of ₹79 per shipment is applicable to cover additional logistics and processing costs.
    This charge will be clearly communicated at the time of checkout.

All shipping charges, including any applicable COD fees, are disclosed before order confirmation.

8. SHIPPING COVERAGE

At present, we ship orders within India only. International shipping is not available unless explicitly stated.

9. CONTACT & SUPPORT

For questions regarding shipping or delivery, please contact:

AHUSAI CARE SCIENCES LLP
Email: info@cueri.in
Location: Thane, Maharashtra, India

By placing an order on cueri.in, you acknowledge that you have read, understood, and agreed to this Shipping Policy.